HELP CENTER

Q&A With Our Experts

Just click on a question below for an answer from the
Experts at All Gas Installation and Fireplace.


What is the difference between vented and vent free gas logs?

Vented gas logs require a fully functioning fireplace to be installed; the damper must be locked in an open position. Vented logs burn at a very low efficiency (less than 10%), requiring the logs to be vented to the outside. They burn up to 100,000 BTU’s and produce black soot on the logs.

Vent free gas logs operate at 99.9% efficiency (using technology similar to a gas range). Vent free logs burn gas clean, so venting to the outside is not required. Vent free gas logs burn up to 40,000 BTU's depending on room size. Vent free products are code approved, ANSI certified, and UL listed.


Why do my vent free logs have an odor or stink sometimes?

Vent free logs use the air in the room for combustion. As a result, anything released into the atmosphere of the room will be circulated through the vent free burner causing an odor. It is important to always remember: clean air in, clean air out – scented candles, air fresheners, carpet deodorizers and tobacco to name a few can all cause an odor issue. Dust and pet dander are also culprits to stinky logs. Getting annual service for vent free logs and burner is a great way to help eliminate odors and should always be performed by an NFI trained technician or someone familiar with vent free products.


How often should I have my chimney cleaned?

The National Fire Protection Association recommends that all chimneys, fireplaces and vents shall be inspected at least once a year for soundness, freedom from deposits and correct clearances.


How long does it take to clean a chimney?

A typical cleaning can be over in as little as 30 minutes, but can go as long as an hour and a half. Nesting material if present can take longer and may require a separate fee.


Will there be a mess during the cleaning process?

No, there will not be a mess during the chimney cleaning process. We put down drop cloths, wear shoe covers and our vacuums have HEPA filters. Our technicians strive to leave the area around the fireplace as clean or even cleaner than we found it.


Do you need a special license to clean chimneys?

Although not a requirement in St. Louis, All Gas Installation and Fireplace chooses to carry the industry’s leading certifications. We do this for our customer’s protection so you know you’re getting the most qualified technicians in your home.


Why didn’t the technician get on the roof as part of my chimney cleaning?

Most chimneys and fireplaces can be cleaned from the bottom. We have specially designed tools made for this application. A typical sweeping will involve roof access for inspection of brick work, caps and flashing. Chimneys over 30 feet or hard to reach chimneys may not get inspected from the roof. This is typically left to the discretion of the technician.


How does All Gas handle their scheduling?

We offer a scheduled 1-2 hour arrival window. We will also contact you the day before with a friendly reminder. If our technician is running ahead or behind the scheduled time you will be contacted.


Why should I use All Gas Installation and Fireplace?

Simply put, we have a broad knowledge of the fireplace system. Wood or gas, we cover it all. We can offer more options and personal service. Our reputation is our most valued asset. We are proud that our main source of new clients are referrals from our existing clients. We take your fireplace and chimney needs seriously and strive to exceed our clients’ expectations at every level. Whether you need an inspection, cleaning, repair or system change trust All Gas Installation and Fireplace to have you and your family’s safety in mind regarding your chimney and fireplace needs. Our reputation for quality service and devotion to customer satisfaction has spread and we are proud of our high rate of repeat customers and customer referrals. YOU, our valued customer, will always come first.


I am buying a home with a fireplace, should I get an inspection before closing?

YES! When preparing to buy or sell a home with a gas or wood fireplace, the standards of the National Fire Protection Association (NFPA) recommend obtaining a thorough inspection of the chimney and venting systems. The condition of the chimney and fireplace may be a factor in the sale. Be sure to hire a certified fireplace professional.


Still have a question?

 

Need more help?

We are here to help with any questions you have. You can call us at: 636-305-1330 or just fill out the form on our Contact Us page and we will get back to within 24 hours!


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Gas Log Videos

Check out our video gallery of a variety of our gas logs burning.

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